The Health & Social Care Benchmarking Network

Realising Improvement in Health and Care in Scotland

Executive Members

Eleanor has worked in Research and Information and Strategic Policy and Performance for over 20 years. A recent achievement has been through collaboration with NHS and LIST colleagues to develop a hospital flow dashboard on Tableau, soon to be extended to cover the whole system, including the community. Other current work, along with NHS and Partnership colleagues, and supported by Ailsa Cook, includes developing an evidence base for person-centered care for people with long term conditions using outcomes chains.

She is keen to make sure that any monitoring, benchmarking or analysis that we do – either in Edinburgh or as members of the Benchmarking Network – add value.

Eleanor is the Network’s Chairperson.

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Martin Kane – Treasurer

Martin currently works in the post of Planning and Performance Manager in South Lanarkshire Council’s Social Work Department, a post he has now held since 2008.  His career in a health and social care context started in 1997, when Martin joined the NHS as a national graduate management trainee.  Following successful completion of the management training scheme, Martin took on a substantive appointment within NHS Greater Glasgow as a Business Manager for Child Health, Medicine and Psychiatry, a post which he held until 2002.  From 2002 to 2008, Martin’s career pathway changed, when he joined local government in South Lanarkshire as a Planning and Development Officer for Children’s Services.  As a result of experience working in both a health and local government context, Martin has made significant contributions multi – agency working in South Lanarkshire and more recently supporting the development of health and social care integration arrangements for the Partnership.

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Maureen Chalmers

Maureen has many years’ experience in Quality Assurance and performance management across the Private and Public sector. She is an Accredited EFQM Assessor and ISO 9001 Internal Auditor. She worked within the Voluntary sector for over seven years before taking up her Performance and Quality post at Stirling Council in 2013. Maureen’s current role includes external data returns and the monitoring and reporting of performance information across Social Services through a range of activities such as audit of case files and reporting of key performance indicators on a quarterly and annual basis. Over 2014, she was involved in the Meaningful and Measurable Outcomes Project, a collaborative action research project which looked at approaches to developing and embedding an outcomes approach to practice.

Eleanor has worked in Research and Information and Strategic Policy and Performance for over 20 years. Recent achievements are working with NHS colleagues to develop proposals for a joint performance framework for the Edinburgh Health and Social Care Partnership. She is keen to make sure that any monitoring or analysis that we do – either in Edinburgh or as members of the Benchmarking Network add value. She also has an interest in using qualitative information and took part in one of the Meaningful and Measurable projects, looking at the recording of outcomes.

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Susie Downie

Susie currently works for Aberdeen City Health and Social Care Partnership as a programme manager within their Transformation Programme Team. A quality improvement practitioner and project manager background. She previously worked for Aberdeenshire Health and Social Care Partnership, in service improvement, planning and social work professional development. Before then she worked for both NHS Tayside and the Scottish Government. Susie is enjoying the challenges and breadth of work that integration provides and is delighted to be a new member of the Executive Committee.  She has a particular interest in innovation and quality improvement.

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Annette Kerr

 

Annette has a background in continuous improvement and performance monitoring from her years with Strathclyde Passenger Transport (now Strathclyde Partnership for Transport). She is a Six Sigma Greenbelt, and Business and Management graduate, who now works for the Falkirk HSCP.

She is currently on secondment from Performance and Information in Falkirk Council, to a temporary Partnership Funding post in the Falkirk HSCP.

Annette has been a member of the HSCBN since 2012, on the Executive Committee since 2015, and has been involved in several benchmarking projects.  She currently represents the network on the AHP Operational Measures Steering Group.

 

Vicky Freeman
Vicky Freeman

Vicky is the Head of Strategic Planning and the Performance Lead for NHS Dumfries and Galloway. She joined the NHS in 1982 and was a nurse for seventeen years before moving into management. Her first management role was as a Registration and Inspection Officer just before the Care Commission was established. The main focus of Vicky’s role at this time is in establishing the commissioning cycle for Dumfries & Galloway including the development of a suite of documents that form the Integration Joint Board’s strategic plan for Health and Social Care and leading in performance management for the Partnership.

Members of the network can find contact details for all the other members in our secure area, using their dropbox account.

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